Exclusive Research prepared by the Center for Digital Government

With accelerating retirement rates and tight budgets, local governments are experiencing shrinking staff numbers and larger workloads more than ever before.  Increased caseloads and limited resources make it imperative to streamline the case management process.

government efficiency

This special report, based on exclusive research prepared by the Center for Digital Government, demonstrates the power of having an automated case management workflow.  Learn how local agencies across the U.S. are combining lean management principles with enterprise content management (ECM) software to mitigate staffing changes and improve government efficiency with limited resources.

You’ll get research-based advice to improve the case management process, including:

  • A step-by-step guide to process automation
  • Key benefits of a technology-based approach
  • A case study on a local government that used automation to help handle a 30% increase in caseloads – for a 5-year cost savings of $1.5 million
  • Proven techniques to initiate and promote change

Complete the form to download your complimentary copy of this trend report.

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