Learn how IDC defines enterprise content management (ECM) and the top five trends in software use:

  • Integrate ECM with other enterprise solutions such as ERP and CRM
  • Enable robust security and certified records management
  • Provide an intuitive interface for fast user adoption
  • Create anywhere access with mobile support
  • Provide a SaaS solution to get up and running quickly


In this video and downloadable report, Melissa Webster, IDC’s Program Vice President of Content and Digital Media Technologies, discusses which features of ECM software are considered the most effective at solving today’s information access and process automation challenges.

To read her evaluation of Laserfiche’s innovation in the ECM industry, fill out the form to download a complimentary copy of her recent IDC Flash report, “Laserfiche 10: Automate, Optimize, and Transform.”

“We find that customer goals are the same. They want to get off paper and streamline their key business processes, eliminating errors and delays and improving business process visibility.” – Melissa Webster

About Melissa Webster

Melissa WebsterWith more than 20 years of experience in the software industry, Melissa Webster, Program Vice President of Content and Digital Media Technologies at IDC, has held senior management positions in marketing, business development and product development at Oracle, Information Builders, Object Design and RetailExchange, among others. Her research has been cited in The Wall Street Journal, The New York Times, Businessweek, USA TODAY, Computerworld and a host of other publications.

About International Data Corporation (IDC)

IDC LaserficheFor more than 50 years, International Data Corporation (IDC) has provided research-based insight on worldwide technology trends. IDC arms senior IT leaders, business executives and investors with the intelligence they need to evaluate their technology purchases and business strategy.