The human mind has a wealth of useful information and experience that shouldn’t sit idle until it’s overwritten by internet memes and cat pictures. Government agencies in particular can acquire substantial insight and ideas by bringing tacit information into the conversation.
Sit back down, conspiracy theorists—all information sharing is voluntary.
Read this Center for Digital Government strategy paper, “A Community for Collaboration and Innovation,” and learn how government agencies are using enterprise content management applications to power their communities of practice. These communities of practice consist of people—staff and citizens—focused on sharing context, connecting and spreading existing knowledge to make better and more informed decisions.