This article discusses why ECM is essential for information management.
This article also highlights a few examples of how municipal and county governments across North America are using ECM to improve service delivery:
- The City of Okotoks, AB, Canada, where staff use Laserfiche ECM as a permitting application that generates revenue.
- York County, PA’s Central Booking Center, which uses a video arraignment booth and custom e-forms to automate prisoner processing and case distribution through its Laserfiche ECM system.
- Bakersfield, CA, where IT Director Bob Trammell has integrated the city’s enterprise resource planning (ERP) and Laserfiche ECM systems so city staff can track and recoup costs associated with graffiti removal.