[White Paper] Public CIO: Build an Information Foundation Build an Information Foundation
This article discusses why ECM is essential for information management.
This article also highlights a few examples of how municipal and county governments across North America are using ECM to improve service delivery:
The City of Okotoks, AB, Canada, where staff use Laserfiche ECM as a permitting application that generates revenue.
York County, PA’s Central Booking Center, which uses a video arraignment booth and custom e-forms to automate prisoner processing and case distribution through its Laserfiche ECM system.
Bakersfield, CA, where IT Director Bob Trammell has integrated the city’s enterprise resource planning (ERP) and Laserfiche ECM systems so city staff can track and recoup costs associated with graffiti removal.