2021 Gartner® Magic Quadrant™ for Content Services Platforms Names Laserfiche a Visionary

Get an overview of 18 content services platform (CSP) vendors from Gartner, a company that delivers actionable, objective insight to executives and their teams. Download the latest report for in-depth analysis of these 18 CSP vendors in the space, so you can find the best solution for your organization.

What are the Benefits of Enterprise Content Management?

Save Time

  • Answering information requests from clients, citizens and auditors immediately, eliminating call-backs and phone tag
  • Cut time spent copying and distributing documents to staff, branch offices and outside contacts.
  • Eliminate lost documents that must be recreated and refiled and spend less time filing them once they’re found

Raise the Bottom Line

  • IDC has shown a five-year return on investment (ROI) of 404%. Half of the organizations in the study had a payback as early as six months.
  • Gartner, Inc. estimates a 40% document-related cost reduction with document management systems.

Increase Productivity & Efficiency

  • Make unstructured data (e.g. documents, emails, photographs, etc) accessible, searchable, available and relevant.
  • Provide the right information at the right time, making sure that no information is overlooked
  • Enabling employees to share documents quickly and securely with clients

Learn How Laserfiche Can Transform Your Business

Content Management

Laserfiche enables organizations to manage documents, videos, photos and other content. Investing in a content services platform will help your company eliminate paper, optimize costs and power innovation.


Process Automation

You handle the business. Laserfiche will handle the process. We will help you manage your mission-critical processes and eliminate busywork.


Platform Services

Laserfiche offers key digital transformation-enabling components including records management, security & compliance features and ECM integrations with third-party business applications.


Download the Document Management Buyer’s Guide

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Gartner Report Laserfiche 2021

Gain valuable insights into the CSP market


Get a broad view of the CSP market with an evaluation of 18 CSPs based on their Completeness of Vision and Ability to Execute, along with an update to the Gartner Market Definition of Content Services Platforms.


Read in-depth analyses of each vendor in the CSP market, including strengths and cautions to consider based on product roadmap, pricing model and other key factors that are important to today’s customers.


Learn why Laserfiche was named a Visionary in the report, and get a detailed assessment of Laserfiche and other vendors in the content services platforms market.

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Laserfiche.

Learn how Laserfiche helped our customers transform their businesses

Glasgow Credit Union

Paul McFarlane - COO

"Our vision is to be the lender of choice in our market, and Laserfiche has helped us achieve that."

City of Rochester

Lisa Bobo - CIO

"When hurricane Harvey hit, we were able to get paychecks out on time. This would not have been possible without Laserfiche."

Cypress-Fairbanks School District

Dava Clark - Programmer Analyst

"When hurricane Harvey hit, we were able to get paychecks out on time. This would not have been possible without Laserfiche."


Laserfiche Recognized as a Gartner Peer Insights Customers’ Choice 2022

Laserfiche is the leading global provider of intelligent content management and business process automation. Through powerful workflows, electronic forms, document management and analytics, the Laserfiche® platform eliminates manual processes and automates repetitive tasks, accelerating how business gets done.

Here’s what reviewers had to say about Laserfiche as a content services platform:

An Excellent Solution. The experience has really been worth it. The GUI is fantastic. Easy to work with the backend.”

- Analyst in Federal Government (review)

Wish we simply started with Laserfiche. Implementing Laserfiche helped us realize that the best digital workplace creation strategy is starting with the Laserfiche platform plus the necessary financial systems only. This can save organizations from having silos of systems doing automations that can be easily automated using Laserfiche.”

- Enterprise Architect in the Finance Industry (review)

Resources, capabilities and expertise are what you will receive. We are impressed by the vastness in development that we are able to do by using these systems.”

- Group Financial Manager in the Manufacturing Industry (review)

Gartner, Gartner Peer Insights ‘Voice of the Customer’: Content Services Platforms, By Peer Contributors, 29 March 2022

Gartner® and Peer Insights™ are trademarks of Gartner, Inc. and/or its affiliates. All rights reserved. Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates.

Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

The GARTNER PEER INSIGHTS CUSTOMERS’ CHOICE badge is a trademark and service mark of Gartner, Inc. and/or its affiliates and is used herein with permission. All rights reserved. Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.

Gartner, Magic Quadrant for Content Services Platforms, Michael Woodbridge, Marko Sillanpaa, Lane Severson, Tim Nelms, 18 October 2021

Gartner and Magic Quadrant are registered trademarks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved

Gartner Peer Insights reviews constitute the subjective opinions of individual end users based on their own experiences and do not represent the views of Gartner or its affiliates.

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