The Way Forward: Insights for Government Leaders on Modernizing Service Delivery

The Center for Digital Government (CDG) has conducted a nationwide survey demonstrating how 137 state and local government leaders are leveraging technology, managing change and preparing for the "next normal" in their organizations.

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Topics Covered in the Report

Breakdown on how technology plays a critical role in generating cost savings, continuing operations, and meeting growing citizen demands.

A look into what government leaders need to consider when reassessing long-term strategies.

Factors to consider when driving change and balancing competing priorities.

Key survey results that can benefit government leaders’ ability to prepare for the next normal.

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