2023 Gartner® Market Guide for Content Services Platforms

Download the latest Gartner report to evaluate the content services platform (CSP) market, identify capability gaps and find the right solution for your business.

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Highlights include:

CSP market trends, analysis and overview, to help you navigate this changing technology landscape.

The two main use cases of CSPs, process optimization and regulatory compliance, and how they impact business operations.

18 CSP vendor profiles to help you compare market offerings and choose the right solution for your business.

The three capability clusters of CSPs Full-Suite Content Services, Core Content Services and Content Collaboration, and the specific functionalities they include.

Work Smarter with Optimized Processes

Design No-Code Workflows

Map out and automate tasks in your manual business processes with a code-free drag-and-drop designer to take an item from “initiated” to “complete.”

Quickly Route Data with Digitized and Automatable Forms

Eliminate paper forms, speed up manual approvals and automatically route completed form information into your CRM, ERP or legacy system.

Gain Actionable Business Intelligence

Use data-based insights from your automated processes to remove bottlenecks and make informed business decisions.

Gartner, Market Guide for Content Services Platforms, Marko Sillanpaa, Lane Severson, Tim Nelms, Hao Yin, Masaki Suzuki, 9 January 2023.

Gartner is registered trademark and servicemark of Gartner, Inc and/or its affliates in the U.S. and internationally, and is used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Learn how a Content Services Platform can transform your business

Content Management

Organize important information across the enterprise so the right people have access to the right content whether they’re in the office, working remotely or they’re a client or constituent accessing documents

Process Automation

Automate vendor onboarding, accounts receivable, contract management and more with award-winning software that optimizes inefficient processes, enabling you to better allocate your resources.

Platform Services

With a combination of security and compliance features, frequent security updates and the ability to redact sensitive documents in a cloud-based repository, you can trust that your data is secure and confidential.

Unify the Systems Your Teams Use Every Day

Unite the applications your teams rely on, such as Salesforce and DocuSign, with the automated processes of Laserfiche Cloud — including direct and custom integrations as well as last-mile integration tools powered by RPA technology.

Automatically Sync Your Data with Direct Integrations

Integrate directly with Salesforce, Dynamics 365, Microsoft 365, DocuSign, Ellucian and Redtail with tailored interactions that reduce development efforts.

Create Custom Integrations that Fit Your Business

Leverage custom integration tools for developers to create synergy with your existing infrastructure and software applications.

Integrate Legacy Systems with RPA

Use workflow bots that capture information from third-party websites, spreadsheets and other applications to integrate legacy and proprietary systems.

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