Gartner Peer Insights ‘Voice of the Customer’: Content Services Platforms

Content services platforms provide document management, business process and records management tools to support digital transformation. Compare 14 CSP vendors according to reviews from Garner Peer Insights.

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Laserfiche. Gartner Peer Insights reviews constitute the subjective opinions of individual end users based on their own experiences, and do not represent the views of Gartner or its affiliates.

What are the Benefits of Document Management?

Save Time

  • Answering information requests from clients, citizens and auditors immediately, eliminating call-backs and phone tag
  • Cut time spent copying and distributing documents to staff, branch offices and outside contacts.
  • Eliminate lost documents that must be recreated and refiled and spend less time filing them once they’re found

Raise the Bottom Line

  • IDC has shown a five-year return on investment (ROI) of 404%. Half of the organizations in the study had a payback as early as six months.
  • Gartner, Inc. estimates a 40% document-related cost reduction with document management systems.

Increase Productivity & Efficiency

  • Make unstructured data (e.g. documents, emails, photographs, etc) accessible, searchable, available and relevant.
  • Provide the right information at the right time, making sure that no information is overlooked
  • Enabling employees to share documents quickly and securely with clients

Let us show you how Laserfiche can tranform your business

Content Management

Laserfiche enables organizations to manage documents, videos, photos and other content. Investing in a content services platform will help your company eliminate paper, optimize costs and power innovation.

 

Process Automation

You handle the business. Laserfiche will handle the process. We will help you manage your mission-critical processes and eliminate busywork.

 

Platform Services

Laserfiche offers key digital transformation-enabling components including records management, security & compliance features and ECM integrations with third-party business applications.

 
 

Topics Covered in the Report

 

In-depth analysis of vendor performance among global, large and midsize enterprises, and across industries, including manufacturing, finance and more.

 

A look at how IT professionals from EMEA, APAC, NA and LATAM recognized Laserfiche as a Gartner Peer Insights Customers’ Choice 2020.

 

An assessment of each vendor’s product capabilities, support and deployment offerings based on close to 2,000 individual reviews from Garner Peer Insights.

 

Where Laserfiche stands in the CSP market having the highest overall rating of 4.8 out of five stars*.

 

* Based on 119 reviews from the past twelve months as of January 31, 2020.

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Hear Directly From CSP Users and Customers

 

In-depth analysis of vendor performance among global, large and midsize enterprises, and across industries, including manufacturing, finance and more.

 

A look at Laserfiche and other CSP vendors that IT professionals from EMEA, APAC, NA and LATAM selected as a Gartner Peer Insights Customers’ Choice 2020.

 

Where Laserfiche stands in the CSP market as one of the top-rated vendors with an overall rating of 4.8 out of five stars, higher than all other competing platforms.

Learn how Laserfiche helped our customers transform their businesses

Glasgow Credit Union

Paul McFarlane - COO

"Our vision is to be the lender of choice in our market, and Laserfiche has helped us achieve that."

 
 
City of Rochester

Lisa Bobo - CIO

"When hurricane Harvey hit, we were able to get paychecks out on time. This would not have been possible without Laserfiche."

 
 
Cypress-Fairbanks School District

Dava Clark - Programmer Analyst

"When hurricane Harvey hit, we were able to get paychecks out on time. This would not have been possible without Laserfiche."

 
 
 
 

Laserfiche Recognized as a Gartner Peer Insights Customers’ Choice 2020

Laserfiche is the leading global provider of intelligent content management and business process automation. Through powerful workflows, electronic forms, document management and analytics, the Laserfiche® platform eliminates manual processes and automates repetitive tasks, accelerating how business gets done.

Here’s what reviewers had to say about Laserfiche as a content services platform:

“Laserfiche…can integrate with any system…it will save any company lots of time and money.”

- Systems Integrator at a retail company with over $1B USD in annual revenue (review)

“Our Laserfiche solution has given our business tactical and operational capabilities that have changed the way we do business.”

- COO of a finance company with over $3B USD in annual revenue (review)

“Laserfiche: a great ECM solution to help you regain control of your documents.”

- Government CTO (review)

Gartner, Gartner Peer Insights ‘Voice of the Customer’: Content Services Platforms, 5 March 2020, Peer Contributors

The Gartner Peer Insights Customers’ Choice badge is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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